Information We Collect
We collect information to provide better services to our users and ensure a safe, exclusive experience.
- Personal Information: Name, email address, phone number, date of birth, and government-issued ID details for age verification.
- Payment Information: Credit card details, billing address, and transaction history processed through secure payment providers.
- Event Information: Ticket purchases, attendance records, preferences, and special requests.
- Technical Data: IP address, browser type, device information, and website usage analytics.
- Communications: Support inquiries, feedback, and any correspondence with our team.
- Marketing Preferences: Subscription status, communication preferences, and engagement data.
How We Use Your Information
Your information helps us deliver exceptional service and maintain our exclusive community standards.
- Event Management: Process ticket purchases, manage guest lists, and facilitate event entry.
- Age Verification: Ensure compliance with 21+ age requirements for all events.
- Communication: Send event updates, confirmations, and important announcements.
- Customer Support: Respond to inquiries, resolve issues, and provide assistance.
- Security: Monitor for fraudulent activity and ensure venue safety.
- Marketing: Send promotional materials and event invitations (with your consent).
- Analytics: Improve our services, website functionality, and user experience.
Information Sharing
We do not sell your personal information. We may share information only in the following circumstances:
- Service Providers: Third-party vendors who assist with payment processing, email delivery, and analytics.
- Legal Requirements: When required by law, court order, or government regulation.
- Safety & Security: To protect the rights, property, or safety of our users, staff, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
- Venue Partners: Limited information sharing with event venues for security and logistics purposes.
We never sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
We implement industry-standard security measures to protect your personal information.
- Encryption: All sensitive data is encrypted during transmission and storage.
- Access Controls: Limited access to personal information on a need-to-know basis.
- Secure Systems: Regular security audits and updates to our systems and infrastructure.
- Payment Security: PCI DSS compliant payment processing with tokenization.
- Data Minimization: We collect only the information necessary for our services.
Your Rights & Choices
You have several rights regarding your personal information and how we use it.
- Access: Request a copy of the personal information we hold about you.
- Correction: Update or correct inaccurate personal information.
- Deletion: Request deletion of your personal information (subject to legal requirements).
- Portability: Receive your data in a structured, machine-readable format.
- Opt-out: Unsubscribe from marketing communications at any time.
- Restrict Processing: Limit how we use your information in certain circumstances.
Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience and analyze website usage.
- Essential Cookies: Required for website functionality and security.
- Analytics Cookies: Help us understand how visitors interact with our website.
- Marketing Cookies: Enable personalized advertising and content.
- Preference Cookies: Remember your settings and preferences.
You can control cookies through your browser settings, though this may affect website functionality.
Photography & Media
By attending our events, you consent to photography and video recording for promotional purposes.
- Event Photography: Professional photographers may capture images during events.
- Social Media: Photos and videos may be used on our social media platforms.
- Marketing Materials: Images may appear in future promotional content.
- Opt-out: Contact us if you prefer not to be included in promotional materials.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will notify you of any material changes.
- Email Notification: Significant changes will be communicated via email.
- Website Notice: Updates will be posted on our website with the revision date.
- Continued Use: Using our services after changes indicates acceptance of the updated policy.
Contact Information
If you have questions about this privacy policy or our data practices, please contact us.